Below is a list of common questions we have be asked over time by tenants. We have tried to provide clear answers, but if you need more detailed explanations, or have a question that has yet been answered below, contact us by email or phone.
MOVE IN/MOVE OUT:
Do you accept Pets?
-We are a pet friendly company, but some communities have different rules regarding dogs.Pets are assessed and allowed on a case-by-case basis, usually with a non-refundable pet fee. If you are considering getting a pet and are already in one of our properties, please check with us first to avoid any problems later.
Are you roommate friendly?
-We are very roommate friendly since there are colleges close by. A rental application and credit check is necessary for each person over 18 years old.
How do I record what damage that already exists in the home so I am not blamed for it at move out?
-On the day of move in, you will be given an arrival inspection report for you to list everything you find in the home. We give all tenants a month to fill out this paperwork. We also accept picture through email WITH the report attached.
On the Arrival Inspection Report, should I list things that needed to be fixed right away?
-No. This list is only for note damage on walls, carpets, tile, and etc. If you need maintenance to come over and fix something, call or email us as soon as possible. You can also use the Maintenance Request Form.
If I move in mid-month, am I pro-rated that month’s rent?
-Yes. Pro-rating the rent is based on what day you move in and how much the rental is monthly.
If I move in mid-month, is that when I pay my rent each month?
-No. Rent is always paid on the first (1st) of every month.
Can I pick up my key a few days before my initial move-in date listed on my lease?
-No. This includes weekend or Holiday move-ins.
What is the procedure of moving out?
-If your lease is about to end, that does not mean you are required to move out. We are happy to negotiate a lease renewal. However if you decide to move-out, you MUST mail, fax, email us a written “60 day notice” of your intent to vacate.
What if only a roommate is moving out at the end of the lease?
-You will need to contact our office to let us know the situation. Along with a lease extension, the roommate moving out will need to sign a “Tenant Vacating Agreement”. All security deposits and (if applicable) last month’s rent will roll over into the new renewal year. If a new roommate would like to move-in, they will have to go through the whole application process to do so.
RENT/LIVING IN UNIT:
Am I allowed to make “improvements”to my unit?
-All improvements (shelves, paint, etc.) must be approved by our office in writing. If you want to paint the home, the office will need paint sample cards and explained exactly which walls/rooms will be painted. Any improvements that result in the unit needing to be returned to pre-move-in condition may lead to deductions from your security deposit.
What should I do if I’m out of town when rent is due?
-Plan ahead! Mail the rent before the first and it will be held in your file until rent is due. Late rent is late rent, regardless of the reason.
On what day is rent considered late?
-If rent is not in our office by the 4th day at 5pm, it will be considered late.
What happens if my rent bounces?
-You will be notified by our office and asked to bring the rent plus bank fee in a Cashier’s Check.
Will you accept a rent check from someone other than me?
-Yes, just let us know ahead of time.